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Return & Exchange Policy

Return & Exchange Policy

Return Period

We at ARC DE SOL place great importance on customer satisfaction and aim to provide a smooth and pleasant shopping experience
that reflects the quality of our services and products. Below is our official policy on returns and exchanges:

Return or Exchange is Allowed Only in the Following Cases

Defective or Damaged Goods Upon Delivery

  • If the product was delivered by our company team and there is a visible manufacturing defect or damage that affects product quality-discovered at the time of delivery before signing the receipt-you have the right to request a replacement with the same item or a different product. If the same item is not available, you may request a return or exchange only for the defective item. Single-Piece Furniture or Accessories (Not Requiring Assembly) -You may return the item provided it is returned by you within 3 days from the date of the invoice. -It must be in its original condition and packaging, with no damage or scratches. You must present the original purchase invoice.
  • If the return/exchange conditions in points (1) or (2) are met, a bank transfer will be issued to the same customer’s account mentioned on the invoice within 7 working days of return approval.

Product Exchange or Store Credit

  •  The item must be returned within 3 days of receipt in case of return and within 7 days in case of exchange.
  • Applies only to single-piece furniture or accessories that don’t require assembly.
  • The item must be in original packaging with no damage or scratches.
  • Original invoice must be presented9ه

You may:

  • Exchange for another item and pay any price difference.
  • Keep the return amount as store credit valid for up to one year from the invoice date.

General Conditions

  • Items are inspected before accepting any return or exchange.
  • Original invoice and delivery note must be presented.
  • ARC DE SOL reserves the right to refuse returns/exchanges if conditions are not met.

Returns/Exchanges Not Permitted in These Cases

  • If the return request exceeds the 3 day and exchange request 7 days policy period.
  • If the item has been assembled or installed.
  • If the purchase was made during discounts, promotions, or the customer received any kind of offer.
  • Even if there is damage, items sold under promotions cannot be returned or exchanged.

Assembly-required furniture includes:

Bedrooms, dining tables, items containing marble or glass, fragile items, chandeliers, electrical lamps, etc.

Other General Policies

  • Free delivery for invoices above SAR 3,000.
  • Delivery only after full payment.
  • Delivery fee is refundable only if the entire invoice is returned.
  • Delivery fee is non-refundable on or after the delivery date.
  • The customer bears full responsibility for measurement errors, entry clearance, door/stair access, etc.
  • If the delivery team arrives on time and the customer is unreachable, a re-delivery fee of SAR 500 applies.
  • Free storage in the company warehouse is allowed for up to 30 days. After that, a fee of SAR 100 per day is charged.
  • Signing the delivery note confirms the item was received in perfect condition.

Special Orders or Customized Items

  • Items manufactured or ordered specially for the customer cannot be returned under any circumstances.
  • If there’s a confirmed defect or mismatch, the company will attempt to repair the item.
  • If repair is not possible, a replacement will be provided at the company’s expense.
  • The customer may not request a refund, only a replacement.

Return Logistics

  • Riyadh Customers:
    May return items via the delivery team upon receipt or deliver the items back themselves (within policy timeframes).
  • Outside Riyadh:
    Customers must return items at their own expense, while adhering to the return policy timelines.

For any questions regarding returns or exchanges, please contact us at 966920015250