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Warranty Policy

Preorder Policy

This policy has been prepared in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

Scope and Definitions:

  • Preorder refers to a request submitted by the customer to purchase a furniture piece or
    product that is not available in ready stock and requires production, importation, or customization.
  • This policy applies to all preorders made through the website, retail branches, or sales representatives, unless otherwise stipulated in a signed contract.

Acceptance of Preorders:

  • Once payment is completed, the order will be reviewed within seven (7) days for approval or rejection.
  • The company reserves the right to accept or decline any preorder (for valid business reasons such as supplier discontinuation, change of terms,
    or limited production capacity), with written notification to the customer.

Payments and Terms

  • The full payment amount must be made upon placing the preorder.
  • Accepted payment methods include credit card, bank transfer, or any other method approved by the company.or limited production capacity), with written notification to the customer.

Production and Delivery Timeline:

  • The company provides an estimated production or import timeline on the product page or within the order confirmation. Please note this timeframe is indicative, not final.
  • If production cannot proceed (within 7 business days after payment), the company will notify the customer with reasons and refund the payment within another 7 business days.
  • If no response is provided within 7 business days, the preorder is deemed accepted and enters a 120-day production period.
  • In the event of a delay caused by factors beyond the company’s control (e.g., supplier delays, shipping, customs, or force majeure), the company will notify the customer with an updated delivery estimate and provide reasonable options accordingly.

Notifications and Order Tracking:

  • Upon acceptance, the company will issue an order confirmation containing the order number, product specifications, total amount, and estimated delivery date.
  • Once the product is ready for shipment or delivery, a final notification will be sent to schedule delivery.

Cancellations and Modifications:

  • Early Cancellation: Customers may request a full or partial cancellation within 3 business days
    from order confirmation if this option is stated on the product page (provided the product was not purchased at a discounted price).
  • After the Grace Period: Once the order is released to production or the supplier, it becomes final and non-refundable unless exceptional circumstances apply (e.g., product unavailability).
  • Specification Changes: Any modification (color, material, size, or features) is subject to factory capability and may result in price or delivery adjustments. Changes may not be accepted once
    production has begun.

Returns and Refunds:

  • Preordered products are generally non-returnable and non-exchangeable, as they are made or imported specifically for the customer, except
    in cases of manufacturing defects or non-conformity to approved specifications.
  • Approved refunds will be issued through the original payment method and may take time depending on bank processing.
  • Legal Notice: Under Saudi law, consumers have the right to cancel a purchase within 7 days
    if the product was unused, except for customized or made-to-order products, which are legally exempt from return or cancellation.

Product Warranty and Quality:

  • Warranty coverage (frame, materials, finishing) is specified on each product page and is valid for one year, excluding misuse.
  • Before accepting any claim, the company may request detailed photos or conduct an inspection. If a manufacturing defect is confirmed, the issue will be resolved through repair, replacement, or refund in accordance with the warranty.

Force Majeure:

  • The company shall not be held liable for delays or non-performance due to force majeure circumstances (such as wars, strikes, epidemics, shipping delays, or government actions). Deadlines will be suspended during such events, and customers will be notified of any impact on schedules.

Shipping, Delivery, and Installation:

  • Premium White-Glove Delivery and installation services may be provided if agreed upon in advance.
  • Shipping and delivery charges are detailed in the invoice or order notice. Additional costs (e.g., non-operational elevators, window loading, or building fees) are the customer’s responsibility unless otherwise agreed.

Non-Collection and Storage:

  • If the customer fails to collect the product at the agreed time and does not arrange an alternative, the company reserves
    the right to impose storage fees or rescheduling costs. Orders left uncollected for an extended period may be cancelled.

Pricing and Adjustments:

  • The confirmed price at the time of order will be honored unless there is an evident typographical error or mutual amendment.
  • In cases of significant fluctuations in material or freight costs, the company may revise future prices or notify the customer of any necessary adjustments for approval.

Customer Responsibilities:

  • Customers must provide accurate and complete information (address, phone number, and delivery details).
  • Where design drawings, samples, or renderings require approval, the customer must sign before production begins. Any delay in approval may extend the delivery timeline.

Data Protection and Privacy:

  • The company collects customer data solely for processing orders, communication, and delivery, and ensures confidentiality in accordance with its privacy policy.
  • As required by the Saudi E-Commerce Law, service providers must maintain consumer data privacy and may not use such data for purposes beyond the agreed scope.

Custom-Made and Tailored Products:

  • Products that are custom-designed or made to specific client requirements are considered final and non-returnable once production begins, except
    in cases of verified manufacturing defects.
  • Customers must sign off on final drawings and specifications before production starts, acknowledging that the order becomes final once manufacturing commences.

Governing Law and Jurisdiction:

  • This policy is governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia.
  • In the event of any dispute, jurisdiction shall rest with the courts of Riyadh, unless both parties agree otherwise in writing.

Contact and Support:

For inquiries or complaints regarding preorders, please contact:

  • Email: INFO@ARCDASOL.SA
  • Sales Line: +966920015250
  •  Complaints & Suggestions: +966920015250