Privacy Policy
Privacy Policy Statement
- ARC DE SOL continues its efforts to provide more services to satisfy its customers. To facilitate communication, we will use all personal information collected on the website with confidentiality and professionalism.
- ARC DE SOL respects your concerns about privacy and understands that you care about how your information is used and shared. We value your trust and assure you that we will handle it with care and discretion.
- This Privacy Policy outlines the types of personal information we collect on this website, how we may use that information, and with whom it may be shared.
It also describes the measures we take to protect the security of personal information. Additionally, it explains how you can contact us to:
- Access, modify, or use the personal information you have provided us, Withdraw any consent you have previously given, Request that we stop contacting you regarding our products and services, and Answer any questions you may have about our privacy practices.
- This notice outlines our official Privacy Policy. Your visit to the Arcdesol.sa website constitutes your acceptance of the practices described in this Privacy Policy
Privacy Policy Information
ARC DE SOL is committed to protecting and respecting your privacy. Please read the Privacy Policy carefully to understand how we collect your data, why we collect it, and how we use it
When Do We Collect Your Information?
- We may want to send you information about our products, services, and promotional offers, but we will only do so with your consent. You can express your interest in receiving such information either in-store or through the website.
- We will also use your personal information when you purchase products -this allows us to process your order.
- Please remember that by using the website, you are authorizing us to use your personal information.
What Personal Information Do You Provide?
You may provide us with the following:
Name, email address, mobile number, shipping address, financial information including credit card details entered during purchases on our website or through your communication with us via phone or email, purchase history of products and services, and any information you choose to share with us.
What Personal Information Do We Share with Third Parties?
We may share your personal information with trusted service partners in order to provide you with services — for example, for marketing, financing, purchase fulfilment, and delivery purposes.To combat fraud or any other criminal activity and to verify the accuracy of your information, we may share the data we have about you with other companies, retailers, financial institutions, or organizations specialized in fraud and crime prevention. In some cases, we may be legally required to disclose the information we have about customers to law enforcement agencies if there is a suspected criminal activity.
We will ensure that your personal information is protected when it is shared outside the scope of ARC DE SOL.
What Do We Do with the Personal Information You Provide?
- Processing Purchase Orders and Deliveries
- To process your order while ensuring the accuracy of the personal and financial information you provide. For this purpose, we use trusted third-party payment systems to ensure the security of your transactions and to prevent any fraudulent use of your data. We also employ fraud detection systems that ensure genuine
and accurate payment information is provided to ARC DE SOL during any purchase. In some cases, we may use credit agencies to perform this task on our behalf. - To ensure that the products and services you purchase are delivered to the correct address, we work with trusted parties within the ARC DE SOL network and may
share the personal information you provided—such as your name, mobile number, delivery address, and preferred delivery time—with them.
We may also store or process the information you provide for a certain period to ensure that any future claims of identity fraud can be properly investigated. - To handle product returns or claims related to defective products or services, we need to collect and process your personal information. To combat fraud in relation
to returns or claims, we may ask you to provide specific personal details in order to complete your request. - Conducting Statistical Analyse
This information is collected and securely stored by us. We use the aggregated data to help us generate statistics about our customers’ shopping experiences, for
analytical purposes, and to support future marketing initiatives. We also use this information to identify ways to improve the services we provide to you. If you do
not wish your data to be used in this way, please disable Wi-Fi on your mobile device or any other electronic device. - Marketing Activities and Enhancing Customer Browsing Experience:We collect your personal data to support a range of marketing, statistical, and analytical activities — all aimed at improving our services, products, and website.For Example:We may use the information we collect from you to analyse how you shop and what you are interested in buying. This helps us provide you with a personalized browsing experience and ensures that the marketing materials we send are relevant to your needs and preferences. It also enables us to display products and services tailored to you while you browse, based on the information we have about you.
- You may also share your data with us by creating a profile on our website. This allows you, for example, to save time when shopping online using our servers, or to manage your email subscriptions and communication preferences.
- From time to time, we conduct activities to better understand the experience you had while shopping on the ARC DE SOL website or in the showroom.
- We want to understand what we are doing well and where we can improve. If you have contacted us via our social media channels, phone, or email, we will use the information you provided to respond to your inquiry.
- To avoid retaining personal information longer than necessary, we reserve the right to deactivate your account if it remains inactive for an extended period of time
Where Is Your Personal Information Stored?
We store the personal information we collect about you in secure locations. Your personal data is protected against unauthorized access, disclosure, use,
modification, or destruction by any organization or individual.
For any questions regarding returns or exchanges, please contact us at +920015250.